Comments on: Rackspace Outage 07 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/ you know the drill Fri, 12 Mar 2010 14:13:42 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Trucking Applications: Software, Trucker Forums, Trucking Help » Rackspace Outage 07 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-1762 Trucking Applications: Software, Trucker Forums, Trucking Help » Rackspace Outage 07 Mon, 07 Jan 2008 06:13:58 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-1762 [...] ElaineMeinelSupkis article is brought to you using rss feeds.Here you will find the best trucking resources for truckers.Rackspace had a major power outage in its Dallas location due to a truck which crashed into a utility pole, causing it to crash into a transformer, causing it to explode a huge ruckus resulting in a transformer blowing up. … [...] [...] ElaineMeinelSupkis article is brought to you using rss feeds.Here you will find the best trucking resources for truckers.Rackspace had a major power outage in its Dallas location due to a truck which crashed into a utility pole, causing it to crash into a transformer, causing it to explode a huge ruckus resulting in a transformer blowing up. … [...]

]]> By: RKNet Blog… thing » Seething with Envy: Gawker Media Payplan http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-1680 RKNet Blog… thing » Seething with Envy: Gawker Media Payplan Wed, 02 Jan 2008 16:56:00 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-1680 [...] jealous. Who wouldn’t want to get paid money in buckets for coming up with the hottest dish? I had a flash in the pan when I got that inside tip on the Rackspace situation, even if it turned ou... (The article should be accurate overall, or at least provide sources to the final, real [...] [...] jealous. Who wouldn’t want to get paid money in buckets for coming up with the hottest dish? I had a flash in the pan when I got that inside tip on the Rackspace situation, even if it turned ou… (The article should be accurate overall, or at least provide sources to the final, real [...]

]]> By: » Power Outage at Rackspace Brings Down Laughing Squid Servers http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-457 » Power Outage at Rackspace Brings Down Laughing Squid Servers Thu, 15 Nov 2007 22:13:51 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-457 [...] portal an hour into the outage, but up until that point I had to rely on Twitter updates and blog posts for information on the [...] [...] portal an hour into the outage, but up until that point I had to rely on Twitter updates and blog posts for information on the [...]

]]> By: Jeff http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-439 Jeff Wed, 14 Nov 2007 19:09:31 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-439 It's perfectly understandable that Giania got a few facts wrong, since Rackspace themselves were silent for what seems like far too long. I appreciate her posting the info when she did! It’s perfectly understandable that Giania got a few facts wrong, since Rackspace themselves were silent for what seems like far too long. I appreciate her posting the info when she did!

]]> By: Giania http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-436 Giania Wed, 14 Nov 2007 15:21:40 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-436 Sam and Anonymous: As previously stated, I was originally going on information that was given to me by my company's IT department FROM a Rackspace representative. I cannot vouch for the accuracy of either of those two people. However you will note that I provided other sources of information on the situation, up to and including postings from my.rackspace.com. At no time did I claim to be the authority on the situation. Thank you for the further info & clarifications, Sam. Sam and Anonymous:
As previously stated, I was originally going on information that was given to me by my company’s IT department FROM a Rackspace representative. I cannot vouch for the accuracy of either of those two people.

However you will note that I provided other sources of information on the situation, up to and including postings from my.rackspace.com.

At no time did I claim to be the authority on the situation.

Thank you for the further info & clarifications, Sam.

]]> By: me http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-433 me Wed, 14 Nov 2007 03:18:31 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-433 All I have to say is that you've got your story ALL wrong about what happened - why don't you truck over to www.rackspace.com and read about what REALLY happened and stop being spreading mis-information! All I have to say is that you’ve got your story ALL wrong about what happened – why don’t you truck over to http://www.rackspace.com and read about what REALLY happened and stop being spreading mis-information!

]]> By: SamIAm http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-420 SamIAm Tue, 13 Nov 2007 16:18:13 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-420 Giania, You do have bad information concerning the chillers and generators. For data centers, its standard for the chillers to shut down when going from utility power to generator power. It takes about 10 seconds for the generators to generate enough power for the data center. During that time, the servers and networking equipment run off the UPS's, which definitely cannot support the chillers. Once the generators spin up, the chillers turn back on. This is unfortunately what did not happen. The power source for the servers was uninterrupted. As a Rackspace customer, I am disappointed, but I know that they will honor their promises and provide the service that we demand. They have been extremely forthcoming with information and I appreciate their dedication... Even the BEST engineered systems sometimes fail. Respectfully, Sam Giania,
You do have bad information concerning the chillers and generators. For data centers, its standard for the chillers to shut down when going from utility power to generator power. It takes about 10 seconds for the generators to generate enough power for the data center. During that time, the servers and networking equipment run off the UPS’s, which definitely cannot support the chillers. Once the generators spin up, the chillers turn back on. This is unfortunately what did not happen. The power source for the servers was uninterrupted. As a Rackspace customer, I am disappointed, but I know that they will honor their promises and provide the service that we demand. They have been extremely forthcoming with information and I appreciate their dedication… Even the BEST engineered systems sometimes fail.

Respectfully,
Sam

]]> By: JackS http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-418 JackS Tue, 13 Nov 2007 15:59:12 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-418 In my experience Rackspace is very helpful unless there is a problem. And when there is you won't find anyone to blame for it or get answers (besides the usual fluff). They normally want to spend 1/2 day on the phone with you, have you speak with 8 different managers and in the end, when your head is spinning, you still don't have any useful information. It's happened time and time again. I'm about fed up with Rackspace and I'm looking into other options. In my experience Rackspace is very helpful unless there is a problem. And when there is you won’t find anyone to blame for it or get answers (besides the usual fluff). They normally want to spend 1/2 day on the phone with you, have you speak with 8 different managers and in the end, when your head is spinning, you still don’t have any useful information. It’s happened time and time again. I’m about fed up with Rackspace and I’m looking into other options.

]]> By: Giania http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-416 Giania Tue, 13 Nov 2007 14:55:39 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-416 Our Rackspace representatives, by and large, have all be incredibly helpful and from what I can tell, totally capable. Then again my measurement of bad service is the company's previous experience with INetU, who were of little-to-no help for serious ongoing issues we had. Our Rackspace representatives, by and large, have all be incredibly helpful and from what I can tell, totally capable. Then again my measurement of bad service is the company’s previous experience with INetU, who were of little-to-no help for serious ongoing issues we had.

]]> By: Ray http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/comment-page-1/#comment-415 Ray Tue, 13 Nov 2007 14:47:03 +0000 http://www.randomkitty.net/blog/2007/11/12/rackspace-outage-07/#comment-415 As a RackSpace client for four years, I have seen a slow, but steady, drop in the quality of support they provide. it is common to have to go through two or three techs before you get someone with knowledge. this, to me, shows growth without planning for qualified support. Now, massive outages and a datacenter that does not have sufficient back up power clearly shows even more cost cutting. We have seen routers, load balancers and servers all mis configured by these clowns. Seriously, how long can they live on a reputation that no longer matches their true capabilities? As a RackSpace client for four years, I have seen a slow, but steady, drop in the quality of support they provide. it is common to have to go through two or three techs before you get someone with knowledge. this, to me, shows growth without planning for qualified support. Now, massive outages and a datacenter that does not have sufficient back up power clearly shows even more cost cutting. We have seen routers, load balancers and servers all mis configured by these clowns. Seriously, how long can they live on a reputation that no longer matches their true capabilities?

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