Follow Up Letter from Rackspace
I felt this deserved its own post. ~Author
Dear Georgene,
It has been a long day and hard day here at Rackspace. We know it’s been a long day for you. We are deeply sorry for the events that have taken place at our Dallas/Fort Worth data center. Your satisfaction is what every Racker works towards every day, especially today.
To those affected by the outage, I apologize. We all apologize. We understand the frustration and uncertainty you have gone through. We take full responsibility for what happened and we will work with you to reach a remedy that satisfies you.
We have made the latest status update to the myrackspace.com customer portal. Please continue to visit it regularly for our most recent updates.
As always, your Account Manager and Support Team are available to help in any way. Likewise, please feel free to contact me if you have any questions or needs.
Sincerely,
Lanham Napier
CEO
Rackspace
I applaud them for their candor and the very frank way in which this letter is written. It’s nice of them to distribute this to their Dallas clients who are probably pretty worn out from dealing with the anxiety of a downed website (and the anxiety of the inevitable management freakout that comes with the territory of being in IT).
