RKNet Blog... Thing

Looks like I had spoken too soon about URLtea being back in it to win it.

An astute commenter on my previous “URLTea Dead” post just tipped me off to the site being dead, again.

Below is the text I got when visting the main site.

Site Temporarily Unavailable
We apologize for the inconvenience. Please contact the webmaster/ tech support immediately to have them rectify this.

error id: “bad_httpd_conf”

Of course no word from them using Twitter. Although funnily enough when I went to check their twitter profile to confirm…

Another Twitter outage. Nothing new. Still, at least with the screen (as shown in the image above) I was given upon hitting the site, I was immediately aware of the issue, and was given some kind of assumed reassurance that the Twitter team would be working to repair the issue. URLTea’s “error page”? Not so much.

Once again I wish to invite the URLtea operators to touch base with their users, and let us know about outages, and the future of URLtea. With a growing number of URL-shortening services out there, it becomes less and less apparent why I or anyone else should use URLtea. If you guys are interested in building a service, or a company, which people feel comfortable sticking with and recommending, it is in your best interests to communicate once in a while.

Twitter is notorious for outages at this point, but they’re discussing it publicly and making it clear that they are working to fix these issues. Dreamhost has issues regularly, which they report to customers via RSS and other direct-to-customer methods (i.e. not just posting it up on the site and assuming people will go there to read). Rackspace has blown up a couple times, too, and they sent out a slew of direct-to-customer emails. The reason these companies still get the attention that they do is because they respond to these incidents.

So what’s the scoop, URLtea?

Well, just as its downtime was unannounced, so too is its resurrection. Out of habit I went to shrink down a url using my URLTea bookmarklet (which I refused to dispose of until I knew for sure), lo and behold it worked! Not only did it work, it worked super fast.

What is going on in the land of URLTea? There have been no changes to the site, no updates. Nothing about the downtime on Brett Taylor’s blog. Nothing from Chris Pirillo, the instigator of the URLtea project on the outage either.

From the URLTea site, it can be inferred that this was never intended to be a total shutdown, because they claim they’ll notify users via the homepage well before an official shutdown.

What plans do you have for urlTea?

We want urlTea to be the best URL shortening service on the net. We value open source and transparency.

In the unlikely event that for some reason we can’t support urlTea, we will gladly hand over all source code, intellectual property, domain names and the urlTea database to a trusted and capable entity who will uphold the values that urlTea is being built on.

If no entity is found to pass the teapot to, we’ll give 90 days notice that we’re shutting down via the homepage.

(Bold added for emphasis.)

So what happened here? No notice of shutdown, long outage, no notable communication from the creators and operators. Then poof! They’re back? Well, I’m glad they’re back because I like the simplicity of URLtea, but can the URLtea users deal with another unexplained outage? Seems doubtful.

Got dirt on the situation? Comment!

URLTea used to be my favorite URL shortening service. Emphasis on used to be. For (and I’m guessing here) I’d say the better part of a month, every time I have attempted to make a shortened URL or visit the site, it’s been coming up error, 404, you’re looking for what again?

Does anyone know what became of URLtea? Their last post to Twitter was 6 months ago. Their Google code page doesn’t have any news. Alex King seemed to predict its downfall but none of the commenters have anything helpful to add.

URLtea creators and primary supporters! Where have you gone? Will you be bringing the site back?

I liked your tea towel background and your awesome bookmarklet tool. Don’t let me suffer in a sea of plain jane tinyurls!